Cancellation Policy
Overview:
At Bon.Elease Luxury Beauty and Wellness, we understand that unforeseen circumstances can occur. Our cancellation policy is designed to balance the needs of our valued clients with the smooth operation of our day spa.
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Advance Cancellation:
- Clients are kindly requested to cancel or reschedule appointments at least 24 hours in advance.
- Cancellations or rescheduling requests can be made via phone, email, or through our online booking system.
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No-Show Policy:
- A 'no-show' is defined as missing an appointment without cancelling or rescheduling it in advance.
- In the event of a no-show, clients will be charged a fee equivalent to 50% of the scheduled service cost less the deposit amount (if applicable).
- This fee must be paid prior to booking any future appointments.
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Late Cancellations:
- Cancellations made less than 24 hours before the scheduled appointment time will incur a fee of 25% of the scheduled service cost.
- This fee will be added to your next appointment’s total.
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Multiple Cancellations/No-Shows:
- Clients who exhibit a pattern of three or more late cancellations or no-shows within a six-month period may be required to pre-pay for future services in full at the time of booking.
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Exceptions:
- We understand that emergencies and special circumstances can arise. Clients may appeal cancellation fees by contacting our management. Each case will be reviewed individually.
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Oxygen Therapy and Non-Alcoholic Bar:
- Due to the unique nature of these services, cancellation of appointments involving oxygen therapy or reservations at our non-alcoholic bar must be made at least 48 hours in advance.
- Failure to cancel within this timeframe will result in a fee of 50% of the reserved service.
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Refunds:
- In cases where services are pre-paid, and the cancellation is made according to the above guidelines, a full refund will be issued.
- Refunds will be processed in the original method of payment within 7 business days.
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Modifications to the Policy:
- Bon.Elease Luxury Beauty and Wellness reserves the right to modify this cancellation policy at any time. Notice of changes will be communicated to clients in advance.